Finance House | Customer Service Charter

Customer Service Charter

The Customer Service Charter outlines our commitment to provide superior customer experience to all our clients through the various customer touch points of Finance House.

  • We will treat all our customers fairly, consistently and in an ethical manner.
  • We will help customers understand the benefits and features of our products, services and offers, and clearly explain how they can be availed.
  • We will provide customers with a friendly and helpful service at every customer touch point of Finance House.
  • We will follow through and provide necessary updates to customers’ queries.
  • We embrace all customer feedback, including; compliments, suggestions and complaints.
  • We will acknowledge every customer complaint with a unique reference number and send the customer acknowledgment through an SMS/Email to their registered contact details within 24 working hours of receipt of a complaint.
  • We will address all complaints in a fair, objective and timely manner.
  • We will communicate to our customers in a professional, clear and explicit manner with regards to resolutions of their complaints within 5 working days, and update them accordingly in writing.
  • We will keep customers updated, if their complaints require more time beyond the stipulated timeframe.
  • If customers are not satisfied with our response, we will assist them in appealing for a review of their complaints by the higher management of Finance House.
  • We will seek customers’ feedback and suggestions on how we can improve our services.

If you have any complaints, concerns or feedback please write to us or call us at:             

Email              : Customer.Care@fh.ae        

Call Centre    : 800 34