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FAQs

Access a pool of frequently asked questions and gain clarity on your issue of concern. From product and service terms and conditions to financial terms and installment clarifications, all of the following and more are explained thoroughly through the answers provided below.

Ans: Upto 2 times of your average banked salary, subject to credit score.

Ans: For FH Approved Companies-Passport copy, Proof of income (salary letter or pay-slip or 3 months’ bank statement) and a security cheque for the approved credit limit. Other Employers – Passport copy, Salary Certificate, 3 months’ bank statement and a security cheque.

Ans: Most Government & Semi-Government departments & institutions, Multinational & leading local companies, Banks & other financial institutions. If you wish to know if your employer is on the approved list, one of our PFOs can assist.

Ans: About 5 working days from the date of approval of card.

Ans: By way of Cash payments at:
1. Finance House Branches (Abu Dhabi, Dubai, & Sharjah)
2. Any branch of the following exchange outlets: The UAE Exchange Center, Al Ansari, Wall Street, Al Fardan, Al Ghurair, Al Bader & Lari Exchange.

Cheque payments:
1. You can mail your cheque to “Cards Centre Finance House PJSC, P.O. Box: 7878, Abu Dhabi, U.A.E. (Cheques must be received at least 5 working days prior to payment due date.)
2. Deposit your cheque at FH branches (Abu Dhabi, Dubai, & Sharjah), 5 working days prior to payment due date.

Ans: 5% of the outstanding amount or AED 100 whichever is higher.

Ans: Absolutely. It is accepted all over the world at Merchant locations and ATMs displaying the Mastercard logo.

Ans: 1. Platinum Card: Retail: 3.09% p.m., Cash: 3.50% p.m. 2. Gold Card: Retail: 3.33% p.m., Cash: 3.50% p.m.

Ans: Starting from 0.69% flat per month up to 0.89% flat per month.

Ans: Supplementary cards are free; kindly refer to the schedule of fees & charges.

Ans: Only Passport copy of the person to whom Supplementary card is requested.

Ans: Confirmation in present job (if confirmed earlier than 6 months) or 6 months in present job.

Ans: 30% of credit limit for blue, gold & platinum cards.

Ans: Simply visit one of our branches with documents or call 800-34 to schedule a personal visit to your office by a Personal Finance Officer.

Ans: It’s a personal loan type facility for professional executives to meet their immediate cash needs for School Fees, Family Vacation, Home Improvement, Shares & Stock, House Rent, Credit Card Debt etc.

Ans: Yes we have, its called “Executive Finance”.

Ans: The following are the criteria for getting Executive Finance from Finance House a) Should be salaried individual, employed in government/ public sector or with reputed establishments in the private sector. b) UAE nationals and expatriate residents of the UAE c) Minimum age: 21 years and maximum age at loan maturity: 60 years d) Minimum salary AED 5,000 e) Length of Service : Six month with Current Employer or job confirmation whichever is earlier

Ans: The following documentation is required a) Original passport & photocopy thereof (with valid UAE residence visa for expats) b) Latest 3 months’ original bank statements of account into which salary is transferred or regularly banked c) Current dated salary certificate from employer addressed to Finance House PJSC. d) Upon approval you will be requested to furnish a Direct Debit Authority which will enable us to debit your installments from your salary account.

Ans: Executive Finance can be obtained for a maximum of 36 months.

Ans: Yes, the person who is seeking the facility must be a resident with valid UAE visa.

Ans: The minimum Finance amount is AED 40,000/- and the maximum is AED 250,000/-.

Ans: Early settlement fee is 1% of outstanding.

Ans: The minimum age for getting Executive Finance is 21 years and the maximum is 60 years at loan maturity.

Ans: Yes, loan processing fee is 1% of the loan amount (minimum of AED 500 & maximum of AED 2,500)

Ans: Yes, Death & Permanent Total Disability insurance shall be arranged @ 0.095 per month.

Ans: Free for life credit card, with some outstanding benefits (i.e. lowest rates on comprehensive Auto Insurance, Referral Cashback program, Balance Transfer Facility, etc.)

Ans: Once all the required documents are submitted, it will take up to 1 business day for a credit approval.

Ans: 3D Secure offers an added layer of verification for extra security when conducting online transactions. You will be required to enter a one-time password (OTP) that will be sent to your registered mobile number, when you make any online transaction on websites that have the ‘Mastercard Secure Code’ sign.

Ans: The 3D Secure feature will require you to enter a one-time password (OTP) which will be sent to your registered mobile number in order to complete your online purchase/transaction. This additional authorization step ensures that only you, as the cardholder will have the required password needed to complete the transaction.

Ans: No, the 3D Secure feature is available and enabled on all Finance House Credit Cards.

Ans: a. When you are using your Finance House Credit Card to conduct an online transaction on any 3D Secure website that has the 'Mastercard Secure Code' sign, the website will open a new window. It will display a Finance House Verified by Mastercard® SecureCode authentication screen.

b. The transaction details (merchant name, amount, date, last 4 digits of the card number) will be displayed on the SecureCode authentication screen. Please ensure that the details are accurately filled out.

c. You will then receive a One Time Password on your registered mobile number. Please enter that OTP on the SecureCode authentication screen, to initiate the authentication process.

d. The card details and the authentication results will then be processed and approval is subject to correct card details, the OTP being entered and the card account having an adequate limit for the transaction made.

e. Once the transaction has been approved, the website will display a payment received acknowledgement.

Ans: The transaction will not be successful if a wrong OTP is entered.

Ans: This additional authorization step ensures that only you as the cardholder will have the password required to complete the transaction, which protects you from cyber theft.

Ans: No, you will only be asked to enter an OTP if the website supports Mastercard® cards for online transactions and also supports the Mastercard® SecureCode (SC) authentication protocol.

Ans: No registration is required, 3D Secure is already enabled on your card.

Ans: No, the OTP is mandatory for authentication on websites that accept Mastercard® cards and support the Verified by Mastercard® SecureCode protocol.

Ans: Since the OTP is sent to your registered mobile number, please ensure that your new mobile number is always updated with us.

Ans: No, your One Time Password (OTP) can only be used for a single transaction.

Ans: Once the cardholder requests the OTP, it will be valid for 10 minutes, after which it will expire and cannot be used.

Ans: Once the cardholder requests the OTP, it will be valid for 10 minutes, after which it will expire and cannot be used.

Ans: No, this added security feature is provided free of charge.

Ans: No, there is no limit on the number of transactions and the card usage as long as the credit limit is sufficient.

Ans: Payday is a facility specifically designed to extend a helping hand towards the needs of employees earning a regular monthly salary.

Ans: For Payday Finance our interest rates are 36%

Ans: The following are the criteria for getting Payday Finance from Finance House
a) Should be salaried individual, with payroll services from Finance House.
b) UAE Nationals and expatriate residents of the UAE
c) Minimum age: 21 years and maximum age at loan maturity: 60 years
d) Minimum salary: AED 1,000 & Maximum Salary: AED 5,000

Ans: The following documentation is required
a) Original passport & photocopy thereof (with valid UAE residence visa for expats)
b) Original Emirates ID & Photocopy thereof.

Ans: Payday Finance does not apply for Self-employed individuals.

Ans: Payday Finance can be obtained for a maximum of 24 months.

Ans: Yes, the person who is seeking this facility must be a resident with a valid UAE visa.

Ans: Early settlement fee is 1% of outstanding.

Ans: The minimum age for getting Payday Finance is 21 years and the maximum is 60 years at loan maturity.

Ans: Yes, fixed amount of AED 150 per loan

For more details call 80034